Pingly Support

Internet Speed Test for iPhone and iPad

Need help? Email us.

huy.td@openlab.vn

We reply to every message, usually within 2 business days. To help us answer faster, include your device model, iOS version, and the Pingly version shown in the App under Settings → About.

What Pingly does

Pingly measures your internet connection and shows four things: download speed, upload speed, latency (ping), and jitter. Results are saved on your device so you can compare them over time, and a widget can show your latest result on the home or lock screen. The app is free, supported by ads, and needs no account.

Frequently asked questions

My result is much lower than the speed my provider advertises. Is the app wrong?

Usually not. Advertised speeds are the maximum the line can carry under ideal conditions, measured at the router. What Pingly measures is what actually reaches your device at that moment, which is affected by Wi-Fi signal strength, walls and distance from the router, interference from neighbouring networks, other devices using the same connection, your device's Wi-Fi hardware, and congestion anywhere along the route. A gap of 30–50% over Wi-Fi is common and not by itself a sign of a problem.

How do I get the most accurate result?

  1. Stand close to the router, ideally in the same room with no walls between.
  2. Pause downloads, streaming, and cloud backups on every device on the network.
  3. Close other apps on your iPhone or iPad.
  4. Run the test two or three times and compare — a single test can catch a momentary dip.
  5. Test at different times of day. Evening congestion is real and affects everyone on your street.

Why do two tests in a row give different numbers?

Network conditions change second to second. Variation of 10–20% between consecutive tests is normal. If you see swings much larger than that, it often points to Wi-Fi interference or a device saturating the connection in the background.

Does testing use my data allowance?

Yes. A speed test works by transferring real data, so it consumes from your plan — on a fast connection a single test can use a noticeable amount. On a limited, metered, or roaming plan, we recommend testing over Wi-Fi.

Can I use a Pingly result to complain to my internet provider?

Pingly is not a certified measurement tool, and results are not intended as evidence in a billing dispute or regulatory complaint. They are useful for spotting patterns — for example, consistently slow evenings across many tests — which you can then raise with your provider, who will run their own certified measurement.

My widget shows an old result.

Widgets are refreshed by iOS on its own schedule to save battery, so the value can lag behind. Opening Pingly and running a test updates it. If it stays stale, remove the widget and add it again.

How do I delete my test history?

Your history is stored only on your device — we never receive it. Delete individual results by swiping on them in the History screen, or clear everything from Settings → Clear history inside the app. Deleting the app removes all of it permanently.

Why does the app ask permission to track me?

That is Apple's App Tracking Transparency prompt. Allowing it lets our advertising partner show ads that are more relevant, which helps keep the app free. Declining changes nothing about how the app works — you still get every feature, and ads still appear, just less targeted. You can change your answer any time in iOS Settings → Privacy & Security → Tracking.

Can I remove the ads?

Not currently. Pingly has no in-app purchases or subscriptions. Ads are what pay for the app and its measurement traffic.

How do I turn off notifications?

iOS Settings → Notifications → Pingly, and switch off Allow Notifications.

Does Pingly see what I browse?

No. Pingly measures how fast your connection is, not what travels over it. It does not read your browsing history, the contents of your traffic, the apps or sites you use, or your Wi-Fi password, and it does not request Location Services access. Full detail is in the Privacy Policy.

The test fails or gets stuck.

Check that you have a working connection by opening any website, then close and reopen Pingly. If it persists, note your device model, iOS version, whether you were on Wi-Fi or cellular, and email us — that combination is usually enough for us to reproduce it.

Report a bug or request a feature

Email huy.td@openlab.vn with what you expected, what happened instead, and the steps that led there. Screenshots help. Feature requests are welcome and we do read all of them.

Privacy and data requests

To ask what data we hold or to request deletion, email huy.td@openlab.vn with the subject "Data deletion request." We respond within 30 days. Details of what we collect are in the Privacy Policy.

Contact

Tạ Đức Huy — developer of Pingly
Email: huy.td@openlab.vn